For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact c...

Taking the initiative is crucial in moving forward in our professional and personal lives. Taking the initiative reflects us in a positive light to others as well as builds our self-esteem. If we want something to happen...

Social Intelligence is about understanding your environment and having a positive influence. You will become more confident in your social situations by learning how to express and interrupt social cues. You will create...

Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. In this course, you will learn that you need to manage your image and value effectively by fo...

Phone skills are a precious tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills, make you more confident, improve sales, a...

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course, you will gain valuable knowledge and skills that will assist you with this challenging task. When an employee commi...

Welcome to the responsibility in the Workplace course. Accountability and responsibility are some of the most critical traits employers look for in employees. Responsible employees drive the success of an organization, w...

With this workshop, you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out an...

Workplace harassment. A growing problem in today's workplace. Oh, you may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in many organizations today. It can come in the for...

Self-confidence and assertiveness are two skills that are crucial for success in life. If you don't feel worthy or you don't know how to express your self-worth when communicating with others, life can be very painful. T...

A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work programme, you will experience the benefits of a healthier lifestyle and workplace...

Prospecting and lead generation is the method of making links that may lead to a sale or other promising results. The leads may come from various sources or undertakings, for example, via the Internet, through personal r...

For most of us, teamwork is a part of everyday life. Whether at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a solid team will benefit any organization an...

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees...

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and t...

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concept of Emotional Intelligence has been around sinc...

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants t...

Organizations can be thought of as living beings made up of the individuals working within them. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning,...

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offence against an individual. It can be a crime committed aga...