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Delivering Constructive Criticism

Delivering Constructive Criticism

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Description

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course, you will gain valuable knowledge and skills that will assist you with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviours and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Course Curriculum

  • Introduction
    • Course Objectives ..
  • Module 1
    • When Should Feedback Occur? ..
    • Repeated Events or Behavior ..
    • Breaches in Company Policy ..
    • When Informal Feedback Has Not Worked ..
    • Immediately After the Occurrence ..
    • Knowledge Check ..
  • Module 2
    • Preparing and Planning ..
    • Gather Facts on the Issue ..
    • Practice Your Tone ..
    • Create an Action Plan ..
    • Keep Written Records ..
    • Knowledge Check ..
  • Module 3
    • Choosing a Time and Place ..
    • Check the Ego at the Door ..
    • Criticize in Private, Praise in Public ..
    • It Has to Be Face to Face ..
    • Create a Safe Atmosphere ..
    • Knowledge Check ..
  • Module 4
    • During the Session (I) ..
    • The Feedback Sandwich ..
    • Monitor Body Language ..
    • Check for Understanding ..
    • Practice Active Listening ..
    • Knowledge Check ..
  • Module 5
    • During the Session (II) ..
    • Set Goals ..
    • Be Collaborative ..
    • Ask for a Self-Assessment ..
    • Always Keep Emotions in Check ..
    • Knowledge Check ..
  • Module 6
    • Setting Goals ..
    • SMART Goals ..
    • The 3 P's ..
    • Ask for Their Input ..
    • Be as Specific as Possible ..
    • Knowledge Check ..
  • Module 7
    • Diffusing Anger or Negative Emotions ..
    • Choose the Correct Words ..
    • Stay on Topic ..
    • Empathize ..
    • Try to Avoid “You Messages” ..
    • Knowledge Check ..
  • Module 8
    • What Not to Do ..
    • Attacking or Blaming ..
    • Not Giving Them a Chance to Speak ..
    • Talking Down ..
    • Becoming Emotional ..
    • Knowledge Check ..
  • Module 9
    • After the Session (I) ..
    • Set a Follow-Up Meeting ..
    • Make Yourself Available ..
    • Be Very Specific with the Instructions ..
    • Provide Support and Resources ..
    • Knowledge Check ..
  • Module 10
    • After the Session (II) ..
    • Focus on the Future ..
    • Measuring Results ..
    • Was the Action Plan Followed? ..
    • If Improvement is Not Seen, Then What? ..
    • Knowledge Check ..
  • Assessment
    • Post-Test ..