Executive and Personal Assistants Skills | The Corporate Training School

Description

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics of every assistant.

Our Executive and Personal Assistants Course will show you what it takes to be a successful assistant. You will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide you with the necessary tools.

Course Curriculum

Introduction
- Course Objectives ..
Module 1
- Working with Your Manager ..
- Adapting to Their Style ..
- Anticipate Their Needs ..
- Getting Your Responsibilities Defined ..
- When to Take the Initiative ..
- Knowledge Check ..
Module 2
- Administrative Soft Skills ..
- Social Intelligence ..
- Basic Business Acumen ..
- Office Management ..
- Active Listening ..
- Knowledge Check ..
Module 3
- Effective Time Management ..
- Calendar Management ..
- Prepare for Changes and Surprises ..
- Keeping Others on Track ..
- Urgent / Important Matrix ..
- Knowledge Check ..
Module 4
- Meeting Management ..
- Creating an Agenda ..
- Keeping Minutes ..
- Keeping the Meeting on Time ..
- Variations for Large and Small Meetings ..
- Knowledge Check ..
Module 5
- Tools of the Trade (I) ..
- Email Protocol ..
- Office Machinery ..
- Computer and Software Skills ..
- Communication Skills ..
- Knowledge Check ..
Module 6
- Tools of the Trade (II) ..
- Phone and Voicemail Etiquette ..
- Word Processing ..
- Business Writing ..
- Internet Research ..
- Knowledge Check ..
Module 7
- Being an Effective Gatekeeper ..
- Filtering Data and Information ..
- Learn to Say No ..
- Dealing with Difficult People ..
- Recognize the Tricks ..
- Knowledge Check ..
Module 8
- Organizational Skills ..
- Prioritizing Your Workload ..
- Goal Setting ..
- Plan for Tomorrow, Today ..
- Staying on Track ..
- Knowledge Check ..
Module 9
- Confidentiality Guidelines ..
- Your Confidentiality Duty ..
- Be Diplomatic and Discreet ..
- Keeping Data Secure ..
- What to Do in Sticky Situations ..
- Knowledge Check ..
Module 10
- Special Tasks ..
- Project Management ..
- Trade Shows ..
- Interacting with Clients ..
- Social Media Management ..
- Knowledge Check ..
Assessment
- Post Test ..