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Business Etiquette

Business Etiquette

US$36.78 Add to Cart Enroll Now

Description

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette course will help you to look and sound at your best no matter what the situation.

Course Curriculum

  • Introduction
    • Course Objectives ..
  • Module 1
    • Understanding Etiquette ..
    • Etiquette Defined ..
    • The Importance of Business Etiquette ..
    • Knowledge Check ..
  • Module 2
    • Networking for Success ..
    • Creating an Effective Introduction ..
    • Making a Great First Impression ..
    • Minimizing Nervousness ..
    • Using Business Cards Effectively ..
    • Remembering Names ..
    • Knowledge Check ..
  • Module 3
    • The Meet and Greet ..
    • The Three-Step Process ..
    • The Four Levels of Conversation ..
    • Sample Conversation ..
    • Knowledge Check ..
  • Module 4
    • The Dining in Style ..
    • Understanding Your Place Setting ..
    • Using Your Napkin ..
    • Eating Your Meal ..
    • Sticky Situations and Possible Solutions ..
    • Knowledge Check ..
  • Module 5
    • Eating Out ..
    • Ordering in a Restaurant ..
    • About Alcoholic Beverages ..
    • Paying the Bill ..
    • Tipping ..
    • Knowledge Check ..
  • Module 6
    • Business Email Etiquette ..
    • Addressing Your Message ..
    • Grammar and Acronyms ..
    • Top 5 Technology Tips ..
    • Knowledge Check ..
  • Module 7
    • Phone Etiquette ..
    • Developing an Appropriate Greeting ..
    • Dealing with Voicemail ..
    • Cell Phone Do’s and Don’ts ..
    • Knowledge Check ..
  • Module 8
    • The Written Letter ..
    • Thank You Notes ..
    • Formal Letters ..
    • Informal Letters ..
    • Knowledge Check ..
  • Module 9
    • Dressing for Success ..
    • The Meaning of Colors ..
    • Interpreting Common Dress Codes ..
    • Deciding What to Wear ..
    • Knowledge Check ..
  • Module 10
    • International Etiquette ..
    • General Rules ..
    • Important Points ..
    • Preparation Tips ..
    • Knowledge Check ..
  • Assessment
    • Post-Test ..